5

The OSB Group is a banking service provider. During this project I worked as a UX designer, however I was able to do a range of tasks such as UX research and service designing as I created a service blueprint.

The ask from the client for this project was to help redesign their mortgage platform for a range of users, this included their clients (borrowers), brokers and underwriters.

Type of Project:

Financial Services

Summary:

5

Company:

Publicis Sapient

5

The OSB Group is a banking service provider. During this project I worked as a UX designer, however I was able to do a range of tasks such as UX research and service designing as I created a service blueprint.

The ask from the client for this project was to help redesign their mortgage platform for a range of users, this included their clients (borrowers), brokers and underwriters.

5

The OSB Group is a banking service provider. During this project I worked as a UX designer, however I was able to do a range of tasks such as UX research and service designing as I created a service blueprint.

The ask from the client for this project was to help redesign their mortgage platform for a range of users, this included their clients (borrowers), brokers and underwriters.

5

The OSB Group is a banking service provider. During this project I worked as a UX designer, however I was able to do a range of tasks such as UX research and service designing as I created a service blueprint.

The ask from the client for this project was to help redesign their mortgage platform for a range of users, this included their clients (borrowers), brokers and underwriters.

5

The OSB Group is a banking service provider. During this project I worked as a UX designer, however I was able to do a range of tasks such as UX research and service designing as I created a service blueprint.

The ask from the client for this project was to help redesign their mortgage platform for a range of users, this included their clients (borrowers), brokers and underwriters.

The OSB Group is a banking service provider. During this project I worked as a UX designer, however I was able to do a range of tasks such as UX research and service designing as I created a service blueprint.

The ask from the client for this project was to help redesign their mortgage platform for a range of users, this included their clients (borrowers), brokers and underwriters.

5

5

5

Long form flow: multi-step

5

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